5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing quality management processes.
Security guard companies are unlike any vendor a home manager usually hires. If you employ a painter, then you can see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you see if the protector organization is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your defenses. In the majority of cases they probably are, but it is crucial to implement a system of verification and quality management to make sure that issues associated with the lack of doing these jobs do not begin to occur.
In this article we’ll talk five (5) easy steps to improving your security guard service and attaining what you imagine as your perfect warehouse security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your condition is one of those states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security provider and inquire does it seem adequate.
Additionally, is your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent method to display if the protector is a fantastic fit for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal about what to expect from this shield and it gives you a chance to request another shield if you feel it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every shield to the business itself, in several cases the guard’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Can it occur at your property?
• Just how long is each new officer trained?
• Just how long can the security firm double lender?
• How thoroughly are your article requests clarified?
Determine the answer to each of these questions and be certain they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and your website specific training to acquire an understanding of what goes on preparing a shield to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their job isn’t significant and they begin to find themselves as less of a part of the security group. When guards do not feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most successful are: Officer Check-Ins
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are in your property. These tracking systems allow the security guard business to track the log and time the action of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard provider provides a method of earning certain each guard is secure and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security while you aren’t there. During these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to make sure they understand their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident the adviser isn’t actually a security guard business. If so, your audit is sure to turn up issues with your existing security guard business.